Tech News Chatbots: Still a useful tool or ready to be retired from your website? (TECH NEWS) Chatbots have proven themselves to be equally problematic as they are helpful - is it time to let them go the way... Joleen Jernigan, Staff WriterJune 9, 2022
Tech News AI: The customer support agent that doesn’t bring the drama or call in sick (TECH NEWS) The future of customer support is self-service and so far it sucks, but this tool may help. Ashe SegoviaJuly 28, 2017
Tech News Reamaze marries helpdesk and contact management In an era of bad online support, Reamaze stands out, adding context to any issue that may arise. Still in public beta, this tool... Marti TreweFebruary 24, 2013