AGBeat » customer service http://agbeat.com News, insights, tools, and inspiration for business owners and professionals Fri, 10 Feb 2012 02:21:03 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 Creating word of mouth buzz for free – Nordstrom style http://agbeat.com/agbeatinsiders/creating-word-of-mouth-buzz-for-free-nordstrom-style/ http://agbeat.com/agbeatinsiders/creating-word-of-mouth-buzz-for-free-nordstrom-style/#comments Mon, 17 Oct 2011 05:42:49 +0000 Lani Rosales http://agbeat.com/?p=51577 Last week, we were in Target looking at fall home decor when we a fellow shopper lamented that she was frustrated that Christmas had already taken over Home Depot and Costco. We get annoyed every year that Christmas items hit retailers earlier and earlier, with Christmas officially beginning in August, a huge annoyance. By the time the holiday rolls around, [...]
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]]> http://agbeat.com/agbeatinsiders/creating-word-of-mouth-buzz-for-free-nordstrom-style/feed/ 1 The little voice… reputation management on and offline http://agbeat.com/real-estate-sales-marketing/the-little-voice-reputation-management-on-and-offline/ http://agbeat.com/real-estate-sales-marketing/the-little-voice-reputation-management-on-and-offline/#comments Tue, 25 Jan 2011 17:31:06 +0000 Missy Caulk http://agentgenius.com/?p=36822 When I was a little girl…a long, long time ago, I remember my daddy saying to me, “Remember who you are.” He never failed to say this just about every time I walked out the door for a night of fun with my friends. He knew that once your reputation is lost it is hard to get it back. This [...]
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]]> http://agbeat.com/real-estate-sales-marketing/the-little-voice-reputation-management-on-and-offline/feed/ 10 Are You The Laziest REALTOR in the World? http://agbeat.com/real-estate-coaching-tutorials/are-you-the-laziest-realtor-in-the-world/ http://agbeat.com/real-estate-coaching-tutorials/are-you-the-laziest-realtor-in-the-world/#comments Thu, 19 Mar 2009 15:31:20 +0000 Ian Watt http://agentgenius.com/?p=11020 Well, are you? Do you like customer service? (go ahead and say yes…) Do you use a lockbox on your listings? The two are an oxymoron (which you would know now if you watched the video). I look forward to hearing your thoughts in the comments. Thanks for watching! UPDATE:
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]]> http://agbeat.com/real-estate-coaching-tutorials/are-you-the-laziest-realtor-in-the-world/feed/ 73 How to Lose My Business – Lose My Trust http://agbeat.com/real-estate-sales-marketing/how-to-lose-my-business-lose-my-trust/ http://agbeat.com/real-estate-sales-marketing/how-to-lose-my-business-lose-my-trust/#comments Thu, 11 Dec 2008 16:41:25 +0000 Kris Berg http://agentgenius.com/?p=8106 My Supersonic Googling Skills They have me over a barrel, and I just hate it when that happens. My lead-ins tend toward the long side, but this will eventually morph into a message about customer service and about honest and fair dealings.  I see parallels to our business, but I will mostly leave you to draw your own. Back in [...]
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]]> http://agbeat.com/real-estate-sales-marketing/how-to-lose-my-business-lose-my-trust/feed/ 13 Stop the Finger Pointing and Just Fix It. Yes, Now… http://agbeat.com/real-estate-coaching-tutorials/stop-the-finger-pointing-and-just-fix-it-yes-now/ http://agbeat.com/real-estate-coaching-tutorials/stop-the-finger-pointing-and-just-fix-it-yes-now/#comments Thu, 30 Oct 2008 03:09:22 +0000 Heather Elias http://agentgenius.com/?p=6337 Somebody Screwed Up.. Last week I wrote about talking at your clients rather than with them. Listening to them and being engaged in the conversation is important. Just as important are the words you choose, and how you respond. I can’t tell you how many phone conversations I’ve overheard between agents and clients that made me cringe. The point was [...]
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]]> http://agbeat.com/real-estate-coaching-tutorials/stop-the-finger-pointing-and-just-fix-it-yes-now/feed/ 7 Communicating Copy Cat http://agbeat.com/real-estate-coaching-tutorials/communicating-copy-cat/ http://agbeat.com/real-estate-coaching-tutorials/communicating-copy-cat/#comments Wed, 29 Oct 2008 18:02:58 +0000 Kim Wood http://agentgenius.com/?p=6386 Communicating Copy Cat Hopefully when interacting with people there is a natural connection and one that is easily established without any thoughts about it. But what if a gap exists? When you just seem to be up against a wall? This can happen in person, on the phone, or even in text. Matching, Mirroring, Mimicking Some ways to break through [...]
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]]> http://agbeat.com/real-estate-coaching-tutorials/communicating-copy-cat/feed/ 10 Customer Service? Give Them What They Want http://agbeat.com/real-estate-technology-new-media/customer-service-give-them-what-they-want/ http://agbeat.com/real-estate-technology-new-media/customer-service-give-them-what-they-want/#comments Sun, 26 Oct 2008 00:33:54 +0000 Amy Chorew http://agentgenius.com/?p=6155 What They Want Give the customer what they want, and BE NICE about it. As I stood in line at the local coffee shop and heard the rude comments of the gal behind the counter – because she got the order wrong – I watched the customer feeling awkward like they did something wrong. Got me thinking – what is [...]
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]]> http://agbeat.com/real-estate-technology-new-media/customer-service-give-them-what-they-want/feed/ 8 Don’t Vomit on Your Guests… (Leads) http://agbeat.com/real-estate-sales-marketing/don%e2%80%99t-vomit-on-your-guests%e2%80%a6-leads/ http://agbeat.com/real-estate-sales-marketing/don%e2%80%99t-vomit-on-your-guests%e2%80%a6-leads/#comments Tue, 07 Oct 2008 19:57:05 +0000 Missy Caulk http://agentgenius.com/?p=5360 Lead Conversion The success we have converting our guests (leads) into clients is through the telephone. We all know that consumers are searching for homes on a multitude of web sites. Now when I get a call off my blog, they usually start by saying, “I’ve been reading your blog”. My next question is, “great, which one?” Silence…. So much [...]
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]]> http://agbeat.com/real-estate-sales-marketing/don%e2%80%99t-vomit-on-your-guests%e2%80%a6-leads/feed/ 30 I Must Give Up Something http://agbeat.com/real-estate-sales-marketing/i-must-give-up-something/ http://agbeat.com/real-estate-sales-marketing/i-must-give-up-something/#comments Fri, 15 Aug 2008 03:56:28 +0000 Paula Henry http://agentgenius.com/?p=3495 Team Work Saying it Out Loud This is not news, only a self realization. I can’t be all things to all people; not alone, anyway. There, I said it, out loud and for the world to read. I should feel better now, but I am still left with the task of sorting out the “I must do’s” from the “someone [...]
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]]> http://agbeat.com/real-estate-sales-marketing/i-must-give-up-something/feed/ 9 OK For a Monday http://agbeat.com/real-estate-sales-marketing/ok-for-a-monday/ http://agbeat.com/real-estate-sales-marketing/ok-for-a-monday/#comments Fri, 25 Jul 2008 00:41:06 +0000 Rocky VanBrimmer http://agentgenius.com/?p=2796 Photo Courtsey of Ben Just Ben Not For Me!!! “Hey Rock, how are you today?” I was often asked when I first entered real estate in 2002. I would follow up with, “I’m ok for a Monday Morning.” After a couple of seconds of silence the person I was speaking with would ponder the date and time. After they realized [...]
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