Keyword: customer service
Creating word of mouth buzz for free – Nordstrom style
Last week, we were in Target looking at fall home decor when we a fellow shopper lamented that she was frustrated that Christmas had already taken over Home Depot and Costco. We get annoyed every year that Christmas items hit retailers earlier and earlier, with Christmas officially beginning in August, a huge annoyance. By the time the holiday rolls around, ...
The little voice… reputation management on and offline
When I was a little girl…a long, long time ago, I remember my daddy saying to me, “Remember who you are.” He never failed to say this just about every time I walked out the door for a night of fun with my friends. He knew that once your reputation is lost it is hard to get it back. This ...
Who is the Center of Your Real Estate Business?
In a recent conversation during the Virtual ReBarCamp, Joe Ferraro was talking about the future of real estate brokerages, which he thought would be an Agent Centric Model. Rob Hahn of 7DS Consulting immediately chimed in that if the real estate industry became any more agent centric, it would put brokerages out of business because of their low profit margins. ...
New 2012 AGBeat media kit available now
- We know you want the most sophisticated audience, and here it is!
Dear Client – You’re Fired!
Yesterday I came across a tweet from the infamous Ian Watt of Vancouver. One of the coolest things about Watt is his willingness to shoot straight and he did just that in an article published in the August 2009 edition of REM Magazine entitled, ‘When to Fire Your Clients‘. You’re Fired! It’s never easy but I have ‘fired’ clients before. ...
Moving Companies Bid for Movers’ Business Online
Help simplify your clients’ moves When your clients are moving out of your city or to your city and you don’t have a mover to recommend, send your client to CityMove.com where instead of clients calling around, they can plug in number of boxes, distance, full or partial moving crew and CityMove connects them with movers who compete for their ...
Pardon My Chokehold…
Laughter is the best assurance of good health I know. Last week I blogged about the outrageous comments often heard in real estate. Well, one of my loyal readers, Joe Loomer, a humorist and great AG contributor, had a delightful idea: Comments Overheard by Agents Regarding Their Clients. I decided to take Joe up on his suggestion, so I asked ...
Please Leave a Message, I’ll Get Right Back With You!
How many times have you heard that message and never received a return call? Do you return your calls? Some days it’s difficult to get back to everyone who has contacted me during the day and often I find myself returning calls at 7:00-8:00 p.m. Returning phone calls is an important part of our business, even when the phone call ...
Are You The Laziest REALTOR in the World?
Well, are you? Do you like customer service? (go ahead and say yes…) Do you use a lockbox on your listings? The two are an oxymoron (which you would know now if you watched the video). I look forward to hearing your thoughts in the comments. Thanks for watching! UPDATE:
I Know You Are Important….But Am I?
My reminder A recent experience with my pediatrician has become a reminder about what service is and how one can create the infamous Raving Fan. Last week my daughter was sick with a fever and a horrendous, croupy sounding cough. We have three children so I am no stranger to stomach flus, colds, strep, you-name-it. A few years ago, the ...
The 100th Monkey Effect
Do You Know Ze’ Monkey? Are you familiar with The 100th Monkey Effect? The notion that you and I, yours, mine and humankind, we are all connected by a flexing delicate web of unseen subconscious energy and the universal collective knowledge of our species. The 100th Monkey Effect Experienced You’ve seen The 100th Monkey Effect in simultaneous scientific gee-whiz discoveries like Calculus, Sunspots, Typewriting and ...
How to Lose My Business – Lose My Trust
My Supersonic Googling Skills They have me over a barrel, and I just hate it when that happens. My lead-ins tend toward the long side, but this will eventually morph into a message about customer service and about honest and fair dealings. I see parallels to our business, but I will mostly leave you to draw your own. Back in ...
Stop the Finger Pointing and Just Fix It. Yes, Now…
Somebody Screwed Up.. Last week I wrote about talking at your clients rather than with them. Listening to them and being engaged in the conversation is important. Just as important are the words you choose, and how you respond. I can’t tell you how many phone conversations I’ve overheard between agents and clients that made me cringe. The point was ...
Benn Rosales
Conal Campbell
Elijah May
Lani Rosales
Tara Steele
Marti Trewe
Charlene Jimenez
