Comments on: Realtors Using Sprint PCS / E-Key- Notice

By: Eric Blackwell

Eric Blackwell — Sat, 17 May 2008 17:07:18 +0000

@Les– I didn’t see this post until just now, but i would think that it “would” constitute a change. I’d check with your retailer to find out for sure.

By: Les Sulgrove

Les Sulgrove — Thu, 01 May 2008 18:30:25 +0000

Any more news on whether Sprint is actually ending the REALTOR package as described above? If so, does this constitute a change in our customer contracts with Sprint allowing us to depart their jail based contract period before our contract period expires without the penalty?

By: Thomas Johnson

Thomas Johnson — Tue, 29 Apr 2008 19:37:58 +0000

Sprint is the K-Mart of cell phones.

By: jaybird

jaybird — Wed, 23 Apr 2008 12:09:34 +0000

Yes, try to reach what Daniel Odio calls the VITO–very important top official. His article on that is here: http://drodio.typepad.com/effecting_change/2008/03/how-to-pitch-pe.html

I bet if enough realtors fuss one of the cell phone co.s will come out announcing their e-key discount permanent and will announce it through local real estate channels such as the association and RE offices to grab a disenfranchised group for the long haul as customers. 1st carrier to do this and set it in motion on a wide scale in each marketplace will take over 100s or 1000s of accounts of people who tend to have high cell phone bills.

By: TheHarrimanTeam

TheHarrimanTeam — Wed, 23 Apr 2008 03:56:08 +0000

And to think I was toying with the idea of switching to Sprint from Verizon, a company I have been with, and happy with, for over ten years, since they were known as Bell Atlantic Mobile. After talking to reps from both providers, I decided to stick with Verizon and simply buy new phones for my wife and me. I pay a little bit more per month, but the savings in stress and in not having to deal with the above-mentioned debacle is more than worth it.

By: Glenn fm Naples

Glenn fm Naples — Tue, 22 Apr 2008 22:35:52 +0000

Lani – I have always found that dealing with certain areas of a corporation the individuals follow the policies and procedures as handed and explained to them. Sometimes the executive management in the corporation are not aware of how bad experience the customer is experiencing. Just a suggestion try finding the CEO’s name and corporate telephone number – and call the CEO. You might not get the CEO, but if you get the person’s secretary there will be some action taken, usually.

As consumers, we do not “aggressively” assert ourselves and we should.

By: Daniel Rothamel

Daniel Rothamel — Tue, 22 Apr 2008 15:02:52 +0000

Our experience with Sprint was the most horrendous customer-service experience we have ever had with a corporation. We switched to Alltel and couldn’t be happier. My advice– downgrade to the display key, and get a good smartphone. I’m partial to BlackBerry, but whatever floats your boat.

By: Bill Lublin

Bill Lublin — Tue, 22 Apr 2008 11:41:14 +0000

You might guess there’s a problem with meeting customer expectations when a company needs to set up a department called “Customer Retention”

By: Real Estate Agent Using Sprint with Supra E-Key - Important Notice

Real Estate Agent Using Sprint with Supra E-Key - Important Notice — Tue, 22 Apr 2008 06:19:44 +0000

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