Comments on: Walk in their Shoes

By: ines

ines — Thu, 27 Mar 2008 18:38:59 +0000

Benn – I’ve already started making improvements. Especially with the appointment situation. I tell agents in advance that cancellations are not an option unless it’s a live-or-die situation. I make sure people are serious about seeing our listings and not just wasting our time. Those sellers with younger kids need more time to prepare a home and can’t show at dinner time. There are a whole list of “case sensitive” items that we address and understand.
Now about the grade – I’ve learned to fail many other agents in my direct market place because their lack of respect and sensitivity which means not going out of my way for them.

By: Benn Rosales

Benn Rosales — Thu, 27 Mar 2008 17:25:34 +0000

Brilliant! I talk a lot about the real estate consumer experience and have reminded many to take a journey down their own service and product offering- but this takes the cake. A full on listing start to finish. I’d be curious to know your grade and improvments you’ll make to your own offering once finished. Outstanding…

By: ines

ines — Thu, 27 Mar 2008 16:19:26 +0000

Toby, it’s not easy, but we have to find a way to re-engage and make the process less mechanic.

By: Toby & Saide

Toby & Saide — Thu, 27 Mar 2008 16:13:39 +0000

Amazing isn’t how easy it is to put ourselves away from the sellers’ shoes. I’ve been seeing this first-hand with my Mom’s house as well. Very interesting to watch the “stages” of homeselling.