Comments on: Response Etiquette 101

By: Mark Storolis

Mark Storolis — Mon, 19 Jan 2009 17:18:04 +0000

Good etiquette is good business.

A gentleman is never in a rush. And a gentleman never handles calls/texts in the presence of another person, client or otherwise. Never.

By: Miss Fruitfly

Miss Fruitfly — Sun, 18 Jan 2009 15:05:32 +0000

I screen my phone calls...good to know http://agentgenius.com/?p=9318

By: Melina Tomson

Melina Tomson — Fri, 16 Jan 2009 19:07:17 +0000

I think this is a matter of setting expectations for people. During winter months (which are slower here in Oregon) these are all reasonable. In summer when we are really busy…everything by the end of the day for sure, but times get lengthened out.

If I’m out with a buyer, I don’t spend a lot of time on my phone or texting other people. I wait for natural breaks to do that. You want to be responsive, but not at the expense of the clients you are with at the time.

By: Missy Caulk

Missy Caulk — Fri, 16 Jan 2009 04:25:12 +0000

Kim, I respond to DM when I log on to Twitter, and that has not been much lately. LOL

Leads get responded to asap, within minutes and no more than an hour.

Emails usually right away but at least that day.

By: Nick Bostic

Nick Bostic — Thu, 15 Jan 2009 21:45:14 +0000

I think the big key really is to set expectations clearly. We now know the best/fastest ways to get in touch with Kim based on her usage habits. Mine are different:
Voice Message – If you left your email address in message, email response within 4 hours, if not call back within 24.
Text Message – 1/2 hour
Email – Used to be minutes, but due to overload, now 6 hours
Twitter @ – 6 hours
Twitter DM – Minutes (I do SMS alerts too)
Commenter – 2 Hours (thanks to Intense Debate)
Instant Message – May be a while, IM is always on, but I’m not always able to respond

So now you know the best ways to reach Kim and I, just make sure your customers know the best way to get in touch with YOU!

By: Mark Eibner

Mark Eibner — Thu, 15 Jan 2009 18:16:40 +0000

we're at it again Response Etiquette 101: Get out of your feed reader and comment on this post-.. http://tinyurl.com/a3sehx

By: Steve Krzysiak

Steve Krzysiak — Thu, 15 Jan 2009 15:03:03 +0000

Interesting, but I think the times show be reversed for a twitter dm and @replies. I see my @replies when I log in, which is not as often as I’d like. However, my DMs come to my cell phone, which prompt me to go log in and respond asap.

I guess I could see my @ replies on a more regular basis, but I havent found the right mobile solution for my phone(the G1)

By: Ken Brand

Ken Brand — Thu, 15 Jan 2009 13:29:19 +0000

Human nature = I want to feel significant.

Delayed response/acknowledgment = I’m not significant.

I’m not significant = You fail, I move on.

Nice reminder.

By: @Fresyes

@Fresyes — Thu, 15 Jan 2009 13:11:36 +0000

gosh my grammar was horrible in that reply (I guess not sleeping is me effecting more I than realized

By: Chuck G

Chuck G — Thu, 15 Jan 2009 13:10:26 +0000

Hey Kim,

Interesting that you’d post this. It seems obvious, but it’s still something we tend to forget when we get busy.

Whether it’s fair or not, that first interaction we have with a potential client leaves a lasting first impression. You could be the most responsive person on the planet, but if you drop the ball on their first inquiry, their impression of you that you’re too busy or not responsive. And like all first impressions, it takes a LONG time to overcome that.

There’s nothing that makes me happier than when a person replies back to me with “Thanks for the quick response!”

Chuck