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	<title>Comments on: Allowing the Consumer to be Mugged</title>
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	<link>http://agbeat.com/editorials/real-estate/allowing-the-consumer-to-be-mugged/</link>
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		<title>By: AgentGenius</title>
		<link>http://agbeat.com/editorials/real-estate/allowing-the-consumer-to-be-mugged/#comment-83567</link>
		<dc:creator>AgentGenius</dc:creator>
		<pubDate>Wed, 06 Jan 2010 10:06:17 +0000</pubDate>
		<guid isPermaLink="false">http://agentgenius.com/?p=12078#comment-83567</guid>
		<description>&lt;span class=&quot;topsy_trackback_comment&quot;&gt;&lt;span class=&quot;topsy_twitter_username&quot;&gt;&lt;span class=&quot;topsy_trackback_content&quot;&gt;#agnow I would agree, agents should be required to have more training.  There is nothing worse then having to deal ... http://bit.ly/6mon82&lt;/span&gt;&lt;/span&gt;</description>
		<content:encoded><![CDATA[<p><span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">#agnow I would agree, agents should be required to have more training.  There is nothing worse then having to deal &#8230; http://bit.ly/6mon82</span></span></span></p>
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		<title>By: Jacci</title>
		<link>http://agbeat.com/editorials/real-estate/allowing-the-consumer-to-be-mugged/#comment-44786</link>
		<dc:creator>Jacci</dc:creator>
		<pubDate>Wed, 06 Jan 2010 05:06:15 +0000</pubDate>
		<guid isPermaLink="false">http://agentgenius.com/?p=12078#comment-44786</guid>
		<description>I would agree, agents should be required to have more training.  There is nothing worse then having to deal with another agent who has no clue what is going on.  I&#039;m not just talking about new agents, this is becoming more of a problem with agents that have been in the business for 4 to 5 years.  I&#039;ve been a realtor in the Austin area for over 15 years and it has been getting worse year after year.</description>
		<content:encoded><![CDATA[<p>I would agree, agents should be required to have more training.  There is nothing worse then having to deal with another agent who has no clue what is going on.  I&#8217;m not just talking about new agents, this is becoming more of a problem with agents that have been in the business for 4 to 5 years.  I&#8217;ve been a realtor in the Austin area for over 15 years and it has been getting worse year after year.</p>
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		<title>By: AgentGenius</title>
		<link>http://agbeat.com/editorials/real-estate/allowing-the-consumer-to-be-mugged/#comment-83568</link>
		<dc:creator>AgentGenius</dc:creator>
		<pubDate>Sat, 26 Sep 2009 20:45:37 +0000</pubDate>
		<guid isPermaLink="false">http://agentgenius.com/?p=12078#comment-83568</guid>
		<description>&lt;span class=&quot;topsy_trackback_comment&quot;&gt;&lt;span class=&quot;topsy_twitter_username&quot;&gt;&lt;span class=&quot;topsy_trackback_content&quot;&gt;#agnow Matt, I&#039;m seeing more posts like yours from thinkers, movers, and shakers from the real estate industry. I s... http://cli.gs/hLsM6&lt;/span&gt;&lt;/span&gt;</description>
		<content:encoded><![CDATA[<p><span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">#agnow Matt, I&#8217;m seeing more posts like yours from thinkers, movers, and shakers from the real estate industry. I s&#8230; http://cli.gs/hLsM6</span></span></span></p>
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		<title>By: Matt Dollinger</title>
		<link>http://agbeat.com/editorials/real-estate/allowing-the-consumer-to-be-mugged/#comment-63122</link>
		<dc:creator>Matt Dollinger</dc:creator>
		<pubDate>Sat, 26 Sep 2009 00:30:27 +0000</pubDate>
		<guid isPermaLink="false">http://agentgenius.com/?p=12078#comment-63122</guid>
		<description>&lt;span class=&quot;topsy_trackback_comment&quot;&gt;&lt;span class=&quot;topsy_twitter_username&quot;&gt;&lt;span class=&quot;topsy_trackback_content&quot;&gt;OOPS - RT @mattdollinger: Really great post from @mattrathbun about GREAT real estate agents:  http://bit.ly/PYdIQ (sorry Matt!)&lt;/span&gt;&lt;/span&gt;</description>
		<content:encoded><![CDATA[<p><span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">OOPS &#8211; RT @mattdollinger: Really great post from @mattrathbun about GREAT real estate agents:  http://bit.ly/PYdIQ (sorry Matt!)</span></span></span></p>
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		<title>By: Matt Dollinger</title>
		<link>http://agbeat.com/editorials/real-estate/allowing-the-consumer-to-be-mugged/#comment-63123</link>
		<dc:creator>Matt Dollinger</dc:creator>
		<pubDate>Sat, 26 Sep 2009 00:20:25 +0000</pubDate>
		<guid isPermaLink="false">http://agentgenius.com/?p=12078#comment-63123</guid>
		<description>&lt;span class=&quot;topsy_trackback_comment&quot;&gt;&lt;span class=&quot;topsy_twitter_username&quot;&gt;&lt;span class=&quot;topsy_trackback_content&quot;&gt;Really great post from Matt @rerockstar about GREAT real estate agents:  http://bit.ly/PYdIQ  I know a couple...&lt;/span&gt;&lt;/span&gt;</description>
		<content:encoded><![CDATA[<p><span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">Really great post from Matt @rerockstar about GREAT real estate agents:  http://bit.ly/PYdIQ  I know a couple&#8230;</span></span></span></p>
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		<title>By: Michelle Carter</title>
		<link>http://agbeat.com/editorials/real-estate/allowing-the-consumer-to-be-mugged/#comment-38881</link>
		<dc:creator>Michelle Carter</dc:creator>
		<pubDate>Fri, 25 Sep 2009 21:25:47 +0000</pubDate>
		<guid isPermaLink="false">http://agentgenius.com/?p=12078#comment-38881</guid>
		<description>Matt, I&#039;m seeing more posts like yours from thinkers, movers, and shakers from the real estate industry. I subscribe to many blogs, facebook updates, and twitter feeds and it&#039;s a constantly scrolling stream of frustration. I also leave my desk at the end of the day and listen to my husband (who I consider to be one of those good agents) talk about all the ridiculousness he has to deal with each day, just trying to work with agents who don&#039;t understand the basic real estate contract, the process, and/or choose not to for their own benefit. Let&#039;s also not forget to  mention the completely unprofessional emotional meltdowns I&#039;ve personally seen many an agent have when something doesn&#039;t go their way! It&#039;s hardly surprising the public perception of REALTORS is in the toilet, and now it seems that the industry&#039;s perception of itself (at least amongst those who really care) is following suit.

All of this is a shame because being a REALTOR, when done WELL, is not an easy job - particularly in this market. The foreclosure market has changed the game, partly because banks don&#039;t play by the rules and partly because foreclosures turn what is perceived to be a buyer&#039;s market a seller&#039;s market in many market segments. Agents are working with asset managers instead of home-owners and listing agents with large books of REO listings have turned into nothing more than systematic zombies, going through the motions as best as they can. Short-sales are a crap shoot - agents can work months for a deal that has a 1 in 3 chance of closing. Sellers are often in financial and therefore emotional distress. Buyers are either searching for the seller&#039;s blood in the water that the media has told them is there or are too timid to jump off the fence. Meanwhile, tighter credit standards make it harder for buyers to qualify for loans. When they do qualify, and if they&#039;re in the bottom end of the market, they&#039;re jumping into multiple offer situations that leave them exhausted and disheartened - after a lot of work, many buyers just give up. On top of all of this, agents are being told they should be blogging, tweeting, facebooking, and LinkingIn!

The reason you&#039;re not finding too many people who are good at it, is because it&#039;s a lot harder than most people think (and I&#039;m sure you know this from personal experience.)  The problem, therefore, as you said, is how easy it is to get a license and how little experience you need to actually start practicing (as in... none!) I think there are many, many things that brokers and state boards should be doing to fix this and you&#039;ve listed some of them here, but steering a ship this large is tough, especially when the passengers are all independent contractors who cannot be directed in any meaningful way by their brokers. (Maybe that&#039;s where we should start?)

Finally, I have always found that the good agents aren&#039;t the ones who appear on your radar because they&#039;re out there busy doing their job.  My husband&#039;s mantra is to not engage in much of the silliness he encounters; he just moves it along and gets on with the job of helping his clients. So, when you&#039;re in our positions, the squeaky wheels are all we see and this can definitely make you jaded.</description>
		<content:encoded><![CDATA[<p>Matt, I&#8217;m seeing more posts like yours from thinkers, movers, and shakers from the real estate industry. I subscribe to many blogs, facebook updates, and twitter feeds and it&#8217;s a constantly scrolling stream of frustration. I also leave my desk at the end of the day and listen to my husband (who I consider to be one of those good agents) talk about all the ridiculousness he has to deal with each day, just trying to work with agents who don&#8217;t understand the basic real estate contract, the process, and/or choose not to for their own benefit. Let&#8217;s also not forget to  mention the completely unprofessional emotional meltdowns I&#8217;ve personally seen many an agent have when something doesn&#8217;t go their way! It&#8217;s hardly surprising the public perception of REALTORS is in the toilet, and now it seems that the industry&#8217;s perception of itself (at least amongst those who really care) is following suit.</p>
<p>All of this is a shame because being a REALTOR, when done WELL, is not an easy job &#8211; particularly in this market. The foreclosure market has changed the game, partly because banks don&#8217;t play by the rules and partly because foreclosures turn what is perceived to be a buyer&#8217;s market a seller&#8217;s market in many market segments. Agents are working with asset managers instead of home-owners and listing agents with large books of REO listings have turned into nothing more than systematic zombies, going through the motions as best as they can. Short-sales are a crap shoot &#8211; agents can work months for a deal that has a 1 in 3 chance of closing. Sellers are often in financial and therefore emotional distress. Buyers are either searching for the seller&#8217;s blood in the water that the media has told them is there or are too timid to jump off the fence. Meanwhile, tighter credit standards make it harder for buyers to qualify for loans. When they do qualify, and if they&#8217;re in the bottom end of the market, they&#8217;re jumping into multiple offer situations that leave them exhausted and disheartened &#8211; after a lot of work, many buyers just give up. On top of all of this, agents are being told they should be blogging, tweeting, facebooking, and LinkingIn!</p>
<p>The reason you&#8217;re not finding too many people who are good at it, is because it&#8217;s a lot harder than most people think (and I&#8217;m sure you know this from personal experience.)  The problem, therefore, as you said, is how easy it is to get a license and how little experience you need to actually start practicing (as in&#8230; none!) I think there are many, many things that brokers and state boards should be doing to fix this and you&#8217;ve listed some of them here, but steering a ship this large is tough, especially when the passengers are all independent contractors who cannot be directed in any meaningful way by their brokers. (Maybe that&#8217;s where we should start?)</p>
<p>Finally, I have always found that the good agents aren&#8217;t the ones who appear on your radar because they&#8217;re out there busy doing their job.  My husband&#8217;s mantra is to not engage in much of the silliness he encounters; he just moves it along and gets on with the job of helping his clients. So, when you&#8217;re in our positions, the squeaky wheels are all we see and this can definitely make you jaded.</p>
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		<title>By: Kay Wood, Broker Associate</title>
		<link>http://agbeat.com/editorials/real-estate/allowing-the-consumer-to-be-mugged/#comment-37953</link>
		<dc:creator>Kay Wood, Broker Associate</dc:creator>
		<pubDate>Thu, 03 Sep 2009 06:43:54 +0000</pubDate>
		<guid isPermaLink="false">http://agentgenius.com/?p=12078#comment-37953</guid>
		<description>Education - YES more

Mentoring - Can&#039;t believe the industry doesn&#039;t require - look at appraisers, nail techs, massage 
therapists, etc. 

Professionalism/raising the bar --- quit being like an organization of corporate flunkies and be business oriented vs pay check oriented. If you build a business vs earn a vacation check and work the business full-time then you can call yourself an agent (if belong to NAR then REALTOR). If not, just stick to your full-time job and let the REAL REALTORS step up. As an agent who has sold over 800 homes in 9 years it is difficult to explain to a prospect that we aren&#039;t all alike because the industry doesn&#039;t promote full-time workers...instead it is like Mary Kay or Amway ---- work part time and become a gazillonaire...not!</description>
		<content:encoded><![CDATA[<p>Education &#8211; YES more</p>
<p>Mentoring &#8211; Can&#8217;t believe the industry doesn&#8217;t require &#8211; look at appraisers, nail techs, massage<br />
therapists, etc. </p>
<p>Professionalism/raising the bar &#8212; quit being like an organization of corporate flunkies and be business oriented vs pay check oriented. If you build a business vs earn a vacation check and work the business full-time then you can call yourself an agent (if belong to NAR then REALTOR). If not, just stick to your full-time job and let the REAL REALTORS step up. As an agent who has sold over 800 homes in 9 years it is difficult to explain to a prospect that we aren&#8217;t all alike because the industry doesn&#8217;t promote full-time workers&#8230;instead it is like Mary Kay or Amway &#8212;- work part time and become a gazillonaire&#8230;not!</p>
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		<title>By: Marvin Jensen</title>
		<link>http://agbeat.com/editorials/real-estate/allowing-the-consumer-to-be-mugged/#comment-33283</link>
		<dc:creator>Marvin Jensen</dc:creator>
		<pubDate>Thu, 21 May 2009 04:51:43 +0000</pubDate>
		<guid isPermaLink="false">http://agentgenius.com/?p=12078#comment-33283</guid>
		<description>Matt, Right on! As soon as we stop giving real estate licenses like they were in cereal boxes, I think we will get better quality agents. We have been working on better licensing standards in Utah, this year we increased classroom hours to get a license by 40%. We also increased the renewal requirements from 12 to 18 hours per renewal, still low, but getting better. Since these had to be approved by the state legislature, it was quite an accomplishment. This is why a strong RPAC is good in your local areas.</description>
		<content:encoded><![CDATA[<p>Matt, Right on! As soon as we stop giving real estate licenses like they were in cereal boxes, I think we will get better quality agents. We have been working on better licensing standards in Utah, this year we increased classroom hours to get a license by 40%. We also increased the renewal requirements from 12 to 18 hours per renewal, still low, but getting better. Since these had to be approved by the state legislature, it was quite an accomplishment. This is why a strong RPAC is good in your local areas.</p>
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		<title>By: Matthew Rathbun</title>
		<link>http://agbeat.com/editorials/real-estate/allowing-the-consumer-to-be-mugged/#comment-32765</link>
		<dc:creator>Matthew Rathbun</dc:creator>
		<pubDate>Tue, 12 May 2009 17:04:24 +0000</pubDate>
		<guid isPermaLink="false">http://agentgenius.com/?p=12078#comment-32765</guid>
		<description>All.... When I wrote this post, it was to center on two primary points.  One, I had; had a particular bad week of &quot;Wild West&quot; issues and agents complaining verbally but not wishing to do anything.

Two, is the fact that with all the lip-service regarding &quot;raising the standards / bar&quot; I feel that too many agents / brokers focus on other people changing, instead of themselves.

I appreciate all the feedback and great comments here.

Ken - We&#039;ll just have to agree to disagree on all accounts...</description>
		<content:encoded><![CDATA[<p>All&#8230;. When I wrote this post, it was to center on two primary points.  One, I had; had a particular bad week of &#8220;Wild West&#8221; issues and agents complaining verbally but not wishing to do anything.</p>
<p>Two, is the fact that with all the lip-service regarding &#8220;raising the standards / bar&#8221; I feel that too many agents / brokers focus on other people changing, instead of themselves.</p>
<p>I appreciate all the feedback and great comments here.</p>
<p>Ken &#8211; We&#8217;ll just have to agree to disagree on all accounts&#8230;</p>
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		<title>By: Joe Loomer</title>
		<link>http://agbeat.com/editorials/real-estate/allowing-the-consumer-to-be-mugged/#comment-32762</link>
		<dc:creator>Joe Loomer</dc:creator>
		<pubDate>Tue, 12 May 2009 16:56:36 +0000</pubDate>
		<guid isPermaLink="false">http://agentgenius.com/?p=12078#comment-32762</guid>
		<description>Hindsight got the better of me - I meant to focus that post on the culture we&#039;ve created here to fight off the negativism and bad practices that indeed exist in our area as much as in Matt&#039;s.  Came across as a &quot;welcome to the Joe show.&quot;  My apologies!</description>
		<content:encoded><![CDATA[<p>Hindsight got the better of me &#8211; I meant to focus that post on the culture we&#8217;ve created here to fight off the negativism and bad practices that indeed exist in our area as much as in Matt&#8217;s.  Came across as a &#8220;welcome to the Joe show.&#8221;  My apologies!</p>
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