Comments on: It IS All About Me. Deal With It. http://agbeat.com/editorials/real-estate/it-is-all-about-me-deal-with-it/ News, insights, tools, and inspiration for business owners and professionals Wed, 23 May 2012 16:41:13 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Jeremy Harthttp://agbeat.com/editorials/real-estate/it-is-all-about-me-deal-with-it/#comment-9043 Jeremy Hart Thu, 15 May 2008 00:36:38 +0000 http://agentgenius.com/?p=1551#comment-9043 When you're the client/customer/buyer it's always about you, isn't it? Good reminder, I'm printing this one out for my wall. When you’re the client/customer/buyer it’s always about you, isn’t it? Good reminder, I’m printing this one out for my wall.

]]> By: Marianahttp://agbeat.com/editorials/real-estate/it-is-all-about-me-deal-with-it/#comment-6971 Mariana Tue, 01 Apr 2008 01:31:26 +0000 http://agentgenius.com/?p=1551#comment-6971 Ines - Those kind of sales-y tactics are <i>extremely</i> distasteful. Howard - I will make sure I tell that to my husband the Speeding Ticket magnet! Ines – Those kind of sales-y tactics are extremely distasteful.

Howard – I will make sure I tell that to my husband the Speeding Ticket magnet!

]]> By: Charleston real estate bloghttp://agbeat.com/editorials/real-estate/it-is-all-about-me-deal-with-it/#comment-6960 Charleston real estate blog Mon, 31 Mar 2008 20:09:54 +0000 http://agentgenius.com/?p=1551#comment-6960 Mariana, I loved your post and as Bill mentioned, I've got a red car too. Don't speed, you're easy to spot :) But more importantly, we learn a great deal about how to treat others when we are the consumer. Mariana, I loved your post and as Bill mentioned, I’ve got a red car too. Don’t speed, you’re easy to spot :)

But more importantly, we learn a great deal about how to treat others when we are the consumer.

]]> By: ineshttp://agbeat.com/editorials/real-estate/it-is-all-about-me-deal-with-it/#comment-6951 ines Mon, 31 Mar 2008 15:37:19 +0000 http://agentgenius.com/?p=1551#comment-6951 This is soooo awesome Mariana and so true - I've become a great listener as well and as much as I like to talk, I know there's a time and place for it. Just yesterday we made an appointment with buyer customers to see a particular listing they had been wanting to see. We tried to see it Tuesday but the sellers did not want to be disturbed on Tuesdays and told us to try Saturday. On Saturday, they were busy and finally got an appointment for Sunday (in this buyer's market, talk about playing a risky game). When we got there, they had scheduled 4 other appointments with 5 minute intervals so we would all run into each other and think "WOW this house is popular and it's going quickly!!" That whole car-salesman technique came out with true colors and my buyer customers found it distasteful. Listen and learn.....thank you my friend. This is soooo awesome Mariana and so true – I’ve become a great listener as well and as much as I like to talk, I know there’s a time and place for it.

Just yesterday we made an appointment with buyer customers to see a particular listing they had been wanting to see. We tried to see it Tuesday but the sellers did not want to be disturbed on Tuesdays and told us to try Saturday. On Saturday, they were busy and finally got an appointment for Sunday (in this buyer’s market, talk about playing a risky game). When we got there, they had scheduled 4 other appointments with 5 minute intervals so we would all run into each other and think “WOW this house is popular and it’s going quickly!!” That whole car-salesman technique came out with true colors and my buyer customers found it distasteful.

Listen and learn…..thank you my friend.

]]> By: Marianahttp://agbeat.com/editorials/real-estate/it-is-all-about-me-deal-with-it/#comment-6948 Mariana Mon, 31 Mar 2008 14:29:49 +0000 http://agentgenius.com/?p=1551#comment-6948 Cyndee- Thank you. It is more than just a metaphor for real estate though ... It is a metaphor for all things customer service related, actually ... and even a metaphor for life sometimes. Monika- For as much as this IS translate-able to real estate, there are SO many differences between car sales and real estate ... Thank Goodness! Elaine - This is Derek's car and I was glad that he was along, even though I usually was the one being hard-nosed. Bill - I love it: "the only part of the experience that counts is the customer’s!" SO true. Susie - It is crazy how we all are so self-consumed at so many of the wrong moments in time... It is hard to overcome the urge to "identify at great lengths" with people. Cyndee- Thank you. It is more than just a metaphor for real estate though … It is a metaphor for all things customer service related, actually … and even a metaphor for life sometimes.

Monika- For as much as this IS translate-able to real estate, there are SO many differences between car sales and real estate … Thank Goodness!

Elaine – This is Derek’s car and I was glad that he was along, even though I usually was the one being hard-nosed.

Bill – I love it: “the only part of the experience that counts is the customer’s!” SO true.

Susie – It is crazy how we all are so self-consumed at so many of the wrong moments in time… It is hard to overcome the urge to “identify at great lengths” with people.

]]> By: Bucking the Real Estate Trendhttp://agbeat.com/editorials/real-estate/it-is-all-about-me-deal-with-it/#comment-6944 Bucking the Real Estate Trend Mon, 31 Mar 2008 09:39:23 +0000 http://agentgenius.com/?p=1551#comment-6944 Loved your post. This is something we can all be aware of whether in our personal lives or our professions. Sometimes it's hard! It's natural to want to tell our own similar story... but .... "it doesn't matter." Loved your post. This is something we can all be aware of whether in our personal lives or our professions. Sometimes it’s hard! It’s natural to want to tell our own similar story… but …. “it doesn’t matter.”

]]> By: Bill Lublinhttp://agbeat.com/editorials/real-estate/it-is-all-about-me-deal-with-it/#comment-6943 Bill Lublin Mon, 31 Mar 2008 09:00:51 +0000 http://agentgenius.com/?p=1551#comment-6943 Mariana: Nice Ride! I love Red Cars - Best of luck with yours - And congratulations on learning the most important thing about the sales experience - the only part of the experience that counts is the customer's! If you really want to be annoyed, become a real estate investor and find out that the level of expertise that you work so hard to bring to the consumer is not matched by other agents in the transaction. For consumers, we need to make the value exceed the cost in order to give them the incentive to act - Since we're in a service business, as you point out , that means listening to them so that we can respond appropriately - @ Matthew - You so often seem to say things I agree with - We fool ourselves into thinking that we have created deep emotional relationships with our customers (and sometimes we might - I have a dear close friend who was a buyer client over 30 years ago) but for the most part, it is our families and our friends who care, not our customers, for whom we are a means to an end- and we're not alone there - I like the guy who sold me my last few cars, but I wouldn't call him in times of emotional distress - And if you're not lucky enough to have that great significant other or the plasure of kids and family- I would personally recommend the L:abrador Retriever :-) They're very sweet and love you no matter what you do (but will be distracted by food or other dogs) @Roundsparrow- The skill Mariana learned may not be one that everyone wants tolearn, I htink it is one that every salesperson should learn if they expect to be around for a period of time and to generate repeat and referral business (it also makes it easier to sell someone something if you listen to what they want to buy) :-) Mariana: Nice Ride! I love Red Cars – Best of luck with yours – And congratulations on learning the most important thing about the sales experience – the only part of the experience that counts is the customer’s! If you really want to be annoyed, become a real estate investor and find out that the level of expertise that you work so hard to bring to the consumer is not matched by other agents in the transaction. For consumers, we need to make the value exceed the cost in order to give them the incentive to act – Since we’re in a service business, as you point out , that means listening to them so that we can respond appropriately -
@ Matthew – You so often seem to say things I agree with – We fool ourselves into thinking that we have created deep emotional relationships with our customers (and sometimes we might – I have a dear close friend who was a buyer client over 30 years ago) but for the most part, it is our families and our friends who care, not our customers, for whom we are a means to an end- and we’re not alone there – I like the guy who sold me my last few cars, but I wouldn’t call him in times of emotional distress – And if you’re not lucky enough to have that great significant other or the plasure of kids and family- I would personally recommend the L:abrador Retriever :-) They’re very sweet and love you no matter what you do (but will be distracted by food or other dogs)
@Roundsparrow- The skill Mariana learned may not be one that everyone wants tolearn, I htink it is one that every salesperson should learn if they expect to be around for a period of time and to generate repeat and referral business (it also makes it easier to sell someone something if you listen to what they want to buy) :-)

]]> By: It IS All About Me. Deal With It. | The Long List of Odysseus Medal Nominees | Realtors and real estate, mortgages, lending, investmentshttp://agbeat.com/editorials/real-estate/it-is-all-about-me-deal-with-it/#comment-6942 It IS All About Me. Deal With It. | The Long List of Odysseus Medal Nominees | Realtors and real estate, mortgages, lending, investments Mon, 31 Mar 2008 06:19:55 +0000 http://agentgenius.com/?p=1551#comment-6942 [...] It IS All About Me. Deal With It., by Mariana Wagner. [...] [...] It IS All About Me. Deal With It., by Mariana Wagner. [...]

]]> By: Elaine Reesehttp://agbeat.com/editorials/real-estate/it-is-all-about-me-deal-with-it/#comment-6937 Elaine Reese Mon, 31 Mar 2008 03:27:35 +0000 http://agentgenius.com/?p=1551#comment-6937 As a single female, I hate buying cars! Doesn't sound as though your treatment was much better even with hubby along. BTW, I have a 98 Cherokee sport - chili pepper red - with 120K miles. Still looks and runs well. It's my second one, so I hope you enjoy it as much as I have. As a single female, I hate buying cars! Doesn’t sound as though your treatment was much better even with hubby along.

BTW, I have a 98 Cherokee sport – chili pepper red – with 120K miles. Still looks and runs well. It’s my second one, so I hope you enjoy it as much as I have.

]]> By: monikahttp://agbeat.com/editorials/real-estate/it-is-all-about-me-deal-with-it/#comment-6932 monika Mon, 31 Mar 2008 02:07:01 +0000 http://agentgenius.com/?p=1551#comment-6932 It's always good to be a customer just so you can see 1st hand how poor service or good service impacts you. I took my parents car shopping last fall and I was pretty disgusted at the actions of the sales people. Sad to say but some REALTORS are very much like that too! yuck! It’s always good to be a customer just so you can see 1st hand how poor service or good service impacts you. I took my parents car shopping last fall and I was pretty disgusted at the actions of the sales people. Sad to say but some REALTORS are very much like that too! yuck!

]]> By: Cyndee Haydonhttp://agbeat.com/editorials/real-estate/it-is-all-about-me-deal-with-it/#comment-6930 Cyndee Haydon Mon, 31 Mar 2008 01:55:00 +0000 http://agentgenius.com/?p=1551#comment-6930 Mariana - loved this post and the metaphor to real estate. Isn't it great when we exceed at #5 - and ultimately as you showed it's a win-win for "everyone" Mariana – loved this post and the metaphor to real estate. Isn’t it great when we exceed at #5 – and ultimately as you showed it’s a win-win for “everyone”

]]> By: Marianahttp://agbeat.com/editorials/real-estate/it-is-all-about-me-deal-with-it/#comment-6928 Mariana Mon, 31 Mar 2008 01:42:44 +0000 http://agentgenius.com/?p=1551#comment-6928 Missy - What a great team lesson. Missy – What a great team lesson.

]]> By: Missy Caulkhttp://agbeat.com/editorials/real-estate/it-is-all-about-me-deal-with-it/#comment-6927 Missy Caulk Mon, 31 Mar 2008 01:27:16 +0000 http://agentgenius.com/?p=1551#comment-6927 This is identical to how I ended up with a certified Lexus. Same thing.... now I'm addicted and can't go anywhere else, plasma tv's, home made cookies, cappuccino coffee and excellent service. I told my team to go observe and then go to Ford. This is identical to how I ended up with a certified Lexus. Same thing…. now I’m addicted and can’t go anywhere else, plasma tv’s, home made cookies, cappuccino coffee and excellent service. I told my team to go observe and then go to Ford.

]]> By: Marianahttp://agbeat.com/editorials/real-estate/it-is-all-about-me-deal-with-it/#comment-6924 Mariana Mon, 31 Mar 2008 01:02:54 +0000 http://agentgenius.com/?p=1551#comment-6924 Matthew- I agree. I really only care that my friends and family cares about me and can only hope that more people have friends and family that truly care about them as well. Matthew- I agree. I really only care that my friends and family cares about me and can only hope that more people have friends and family that truly care about them as well.

]]> By: Marianahttp://agbeat.com/editorials/real-estate/it-is-all-about-me-deal-with-it/#comment-6923 Mariana Mon, 31 Mar 2008 01:01:39 +0000 http://agentgenius.com/?p=1551#comment-6923 Maureen - It is like when you learn a new word and then you hear it everywhere. Or you buy a new red Jeep and now all you see are red Jeeps... Chris - I think that we ALL could listen more. RoundSparrow - I think you are right. Human nature is rather me-me. Mike - Yes and no. I think that there will ALWAYS be soem form of human interaction, but maybe in different ways. Maureen – It is like when you learn a new word and then you hear it everywhere. Or you buy a new red Jeep and now all you see are red Jeeps…

Chris – I think that we ALL could listen more.

RoundSparrow – I think you are right. Human nature is rather me-me.

Mike – Yes and no. I think that there will ALWAYS be soem form of human interaction, but maybe in different ways.

]]> By: Matthew Rathbunhttp://agbeat.com/editorials/real-estate/it-is-all-about-me-deal-with-it/#comment-6922 Matthew Rathbun Mon, 31 Mar 2008 00:59:11 +0000 http://agentgenius.com/?p=1551#comment-6922 I am one of those people that doesn't send food back, even if it isn't cooked right; because I don't want to put extra work on someone. I've learned that stuff is just too expensive and I need to teach my girls to ineteract and make sure that you do get what you pay for.... politely. We really need to do a better job of understanding that the consumer doesn't care about us, and that's just ok. It's a customer service job. If you want to be needed, have some kids.... yeah, that works :) The only person who cares about me is my wife. To an extent, that's how I think it should be. I am one of those people that doesn’t send food back, even if it isn’t cooked right; because I don’t want to put extra work on someone. I’ve learned that stuff is just too expensive and I need to teach my girls to ineteract and make sure that you do get what you pay for…. politely.

We really need to do a better job of understanding that the consumer doesn’t care about us, and that’s just ok. It’s a customer service job. If you want to be needed, have some kids…. yeah, that works :)

The only person who cares about me is my wife. To an extent, that’s how I think it should be.

]]> By: Jennifer Rathbunhttp://agbeat.com/editorials/real-estate/it-is-all-about-me-deal-with-it/#comment-6921 Jennifer Rathbun Mon, 31 Mar 2008 00:55:09 +0000 http://agentgenius.com/?p=1551#comment-6921 Sometimes it's easier to listen to customers than family. I hope to let my family know that they come first and what they are trying to say is important. Sometimes it’s easier to listen to customers than family. I hope to let my family know that they come first and what they are trying to say is important.

]]> By: Mike Farmerhttp://agbeat.com/editorials/real-estate/it-is-all-about-me-deal-with-it/#comment-6919 Mike Farmer Mon, 31 Mar 2008 00:46:37 +0000 http://agentgenius.com/?p=1551#comment-6919 We soon won't have to worry about dealing with humans to buy stuff. We soon won’t have to worry about dealing with humans to buy stuff.

]]> By: RoundSparrowhttp://agbeat.com/editorials/real-estate/it-is-all-about-me-deal-with-it/#comment-6918 RoundSparrow Mon, 31 Mar 2008 00:24:07 +0000 http://agentgenius.com/?p=1551#comment-6918 Just don't expect this rampant consumerism to last forever. It has been going on since we ignored our lesson in the 1970's.... and it may go on another 10 years or maybe only another 10 months. I at least hope you recognize the skill you learned is not one that humans really want to learn. I appreciate you sharing, not trying to be negative toward you, just trying to counter the message with the long-long-long term. Just don’t expect this rampant consumerism to last forever. It has been going on since we ignored our lesson in the 1970′s…. and it may go on another 10 years or maybe only another 10 months.

I at least hope you recognize the skill you learned is not one that humans really want to learn.

I appreciate you sharing, not trying to be negative toward you, just trying to counter the message with the long-long-long term.

]]> By: Chris Shousehttp://agbeat.com/editorials/real-estate/it-is-all-about-me-deal-with-it/#comment-6917 Chris Shouse Mon, 31 Mar 2008 00:16:46 +0000 http://agentgenius.com/?p=1551#comment-6917 Wow a really good lesson in customer service and I hope that I give as well as I get. You did just remind me I need to listen more. Wow a really good lesson in customer service and I hope that I give as well as I get. You did just remind me I need to listen more.

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