Comments on: Prevent Answer Puke. Use This 5-Step-Answer-Plan To Create Trust, Lust and Loyalism. http://agbeat.com/editorials/real-estate/are-you-self-sabotoging-5-simple-steps-to-create-lust-loyalism-and-appreciation/ News, insights, tools, and inspiration for business owners and professionals Mon, 21 May 2012 04:53:16 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: AgentGeniushttp://agbeat.com/editorials/real-estate/are-you-self-sabotoging-5-simple-steps-to-create-lust-loyalism-and-appreciation/#comment-84973 AgentGenius Thu, 22 Apr 2010 18:20:17 +0000 http://agentgenius.com/?p=16583#comment-84973 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">#agnow <a href="http://remingtonthumbholegunstocks.needpuffed.in/" rel="nofollow">remington thumbhole gun stocks</a... http://bit.ly/dCCYyf</span></span> #agnow <a href="http://remingtonthumbholegunstocks.needpuffed.in/" rel="nofollow">remington thumbhole gun stocks</a… http://bit.ly/dCCYyf

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]]> By: Atlanta Real Estatehttp://agbeat.com/editorials/real-estate/are-you-self-sabotoging-5-simple-steps-to-create-lust-loyalism-and-appreciation/#comment-38218 Atlanta Real Estate Fri, 11 Sep 2009 11:16:22 +0000 http://agentgenius.com/?p=16583#comment-38218 @Linsey Amen to that! Just ask open ended questions and listen. Works in all sales...for anything. So tell me about your ideal home... What is it you like about this kitchen? Tell me what makes you "love" this place... etc, RM @Linsey

Amen to that!

Just ask open ended questions and listen. Works in all sales…for anything.

So tell me about your ideal home…

What is it you like about this kitchen?

Tell me what makes you “love” this place…

etc,

RM

]]> By: Linseyhttp://agbeat.com/editorials/real-estate/are-you-self-sabotoging-5-simple-steps-to-create-lust-loyalism-and-appreciation/#comment-38210 Linsey Fri, 11 Sep 2009 04:33:17 +0000 http://agentgenius.com/?p=16583#comment-38210 Whoa - rough visual, albeit a necessary one, for your excellent post. I find that a good deal of the work to prevent the verbal vomit is done in the #1 portion of your solution - ask more questions. I am amazed at how much I learn the further I go in the layers of questions and all that I can discover with someone that I might have otherwise entirely missed. I think too often we assume we know the answers to basic things. Sadly, I've learned that lesson the hard way - and more than once. I've noticed that if most of my conversation with my clients include more questions than statements, I'm on the right track to understanding them and helping them. Actually, come to think of it - not just clients - my kids, my husband, ..... you name it. :) Whoa – rough visual, albeit a necessary one, for your excellent post.

I find that a good deal of the work to prevent the verbal vomit is done in the #1 portion of your solution – ask more questions. I am amazed at how much I learn the further I go in the layers of questions and all that I can discover with someone that I might have otherwise entirely missed. I think too often we assume we know the answers to basic things. Sadly, I’ve learned that lesson the hard way – and more than once.

I’ve noticed that if most of my conversation with my clients include more questions than statements, I’m on the right track to understanding them and helping them.

Actually, come to think of it – not just clients – my kids, my husband, ….. you name it. :)

]]> By: Atlanta Real Estatehttp://agbeat.com/editorials/real-estate/are-you-self-sabotoging-5-simple-steps-to-create-lust-loyalism-and-appreciation/#comment-38151 Atlanta Real Estate Wed, 09 Sep 2009 15:34:00 +0000 http://agentgenius.com/?p=16583#comment-38151 @Matt - you nailed that like a split hog! "I'm not gonna lie to you, it felt good." Movie? (clue: shake-n-bake) Also, love this one "Now they’re not sure if you’re a bit too touchy-feely and they don’t love you like they did five minutes earlier. " Don't you get sick of that? Such a fickle unbusinesslike touchy feely environment. Hanging on their every word and reaction, like some little twitt! My best clients are the know-it-all high dollar ones that are too omnipotent to listen to anything a agent has to offer. With those guys I just keep quiet and answer when asked. At least you know where you stand with them! One recently told me, “I’m running out of time, just find me a beepin home.” So I went home, pretended I personally had $1.6M to buy a home with and he bought the second one we went into the next day. He shoulda told me that on day ONE, instead of sending me all the dumb listings in places I knew he wouldn’t like. RM @Matt – you nailed that like a split hog! “I’m not gonna lie to you, it felt good.”

Movie? (clue: shake-n-bake)

Also, love this one “Now they’re not sure if you’re a bit too touchy-feely and they don’t love you like they did five minutes earlier. ”

Don’t you get sick of that? Such a fickle unbusinesslike touchy feely environment. Hanging on their every word and reaction, like some little twitt!

My best clients are the know-it-all high dollar ones that are too omnipotent to listen to anything a agent has to offer. With those guys I just keep quiet and answer when asked. At least you know where you stand with them!

One recently told me, “I’m running out of time, just find me a beepin home.” So I went home, pretended I personally had $1.6M to buy a home with and he bought the second one we went into the next day. He shoulda told me that on day ONE, instead of sending me all the dumb listings in places I knew he wouldn’t like.

RM

]]> By: Atlanta Real Estatehttp://agbeat.com/editorials/real-estate/are-you-self-sabotoging-5-simple-steps-to-create-lust-loyalism-and-appreciation/#comment-38147 Atlanta Real Estate Wed, 09 Sep 2009 13:09:09 +0000 http://agentgenius.com/?p=16583#comment-38147 @Matt - you nailed that like a split hog! "I'm not gonna lie to you, it felt good." Movie? (clue: shake-n-bake) Also, love this one "Now they’re not sure if you’re a bit too touchy-feely and they don’t love you like they did five minutes earlier. " Don't you get sick of that? Such a fickle unbusinesslike touchy feely environment. Hanging on their every word and reaction, like some little twitt! My best clients are the know-it-all high dollar ones that are too omnipotent to listen to anything a agent has to offer. With those guys I just keep quiet and answer when asked. At least you know where you stand with them! One recently told me, “I’m running out of time, just find me a d-a-m-n home.” So I went home, pretended I personally had $1.6M to buy a home with and he bought the second one we went into the next day. He shoulda told me that on day ONE, instead of sending me all the dumb listings in places I knew he wouldn’t like. RM @Matt – you nailed that like a split hog! “I’m not gonna lie to you, it felt good.”

Movie? (clue: shake-n-bake)

Also, love this one “Now they’re not sure if you’re a bit too touchy-feely and they don’t love you like they did five minutes earlier. ”

Don’t you get sick of that? Such a fickle unbusinesslike touchy feely environment. Hanging on their every word and reaction, like some little twitt!

My best clients are the know-it-all high dollar ones that are too omnipotent to listen to anything a agent has to offer. With those guys I just keep quiet and answer when asked. At least you know where you stand with them!

One recently told me, “I’m running out of time, just find me a d-a-m-n home.” So I went home, pretended I personally had $1.6M to buy a home with and he bought the second one we went into the next day. He shoulda told me that on day ONE, instead of sending me all the dumb listings in places I knew he wouldn’t like.

RM

]]> By: Atlanta Real Estatehttp://agbeat.com/editorials/real-estate/are-you-self-sabotoging-5-simple-steps-to-create-lust-loyalism-and-appreciation/#comment-38146 Atlanta Real Estate Wed, 09 Sep 2009 13:06:41 +0000 http://agentgenius.com/?p=16583#comment-38146 @Matt - you nailed that like a split hog! "I'm not gonna lie to you, it felt good." Movie? (clue: shake-n-bake) Also, love this one "Now they’re not sure if you’re a bit too touchy-feely and they don’t love you like they did five minutes earlier. " Don't you get sick of that? Such a fickle unbusinesslike touchy feely environment. Hanging on their every word and reaction, like some little twitt! My best clients are the know-it-all high dollar ones that are too omnipotent to listen to anything a agent has to offer. With those guys I just keep quiet and answer when asked. At least you know where you stand with them! One recently told me, “I’m running out of time, just find me a damn home.” So I went home, pretended I personally had $1.6M to buy a home with and he bought the second one we went into the next day. He shoulda told me that on day ONE, instead of sending me all the dumb listings in places I knew he wouldn’t like. RM @Matt – you nailed that like a split hog! “I’m not gonna lie to you, it felt good.”

Movie? (clue: shake-n-bake)

Also, love this one “Now they’re not sure if you’re a bit too touchy-feely and they don’t love you like they did five minutes earlier. ”

Don’t you get sick of that? Such a fickle unbusinesslike touchy feely environment. Hanging on their every word and reaction, like some little twitt!

My best clients are the know-it-all high dollar ones that are too omnipotent to listen to anything a agent has to offer. With those guys I just keep quiet and answer when asked. At least you know where you stand with them!

One recently told me, “I’m running out of time, just find me a damn home.” So I went home, pretended I personally had $1.6M to buy a home with and he bought the second one we went into the next day. He shoulda told me that on day ONE, instead of sending me all the dumb listings in places I knew he wouldn’t like.

RM

]]> By: Matt Stiglianohttp://agbeat.com/editorials/real-estate/are-you-self-sabotoging-5-simple-steps-to-create-lust-loyalism-and-appreciation/#comment-38145 Matt Stigliano Wed, 09 Sep 2009 12:55:42 +0000 http://agentgenius.com/?p=16583#comment-38145 @KenBrand - Interesting concept, this "listening" you speak of. I might have to try it. On a serious note though, you're example of communication being an issue to the client...it's so easy to tell someone what you would do. You open your mouth and the words pour out. You know what you expect from yourself. Suddenly, you say "once a week" and they're squirming in their seats - they had hoped for once every two weeks, just so they knew you were alive. Now they're not sure if you're a bit too touchy-feely and they don't love you like they did five minutes earlier. Never looked at it so clear. Listing appointments are a great way to blow it. You get so excited showing the prospective client what amazing things you do, that you can easily forget the golden rule - do what they want, not what you want. Sure, you should throw in some of your über cool magic tricks, but you always want to be <strong><em>their</em></strong> agent, not the agent that sells a pre-packaged solution in a box. @KenBrand – Interesting concept, this “listening” you speak of. I might have to try it. On a serious note though, you’re example of communication being an issue to the client…it’s so easy to tell someone what you would do. You open your mouth and the words pour out. You know what you expect from yourself. Suddenly, you say “once a week” and they’re squirming in their seats – they had hoped for once every two weeks, just so they knew you were alive. Now they’re not sure if you’re a bit too touchy-feely and they don’t love you like they did five minutes earlier. Never looked at it so clear.

Listing appointments are a great way to blow it. You get so excited showing the prospective client what amazing things you do, that you can easily forget the golden rule – do what they want, not what you want. Sure, you should throw in some of your über cool magic tricks, but you always want to be their agent, not the agent that sells a pre-packaged solution in a box.

]]> By: real estatehttp://agbeat.com/editorials/real-estate/are-you-self-sabotoging-5-simple-steps-to-create-lust-loyalism-and-appreciation/#comment-38119 real estate Wed, 09 Sep 2009 06:00:29 +0000 http://agentgenius.com/?p=16583#comment-38119 In my first post creative link building real estate 101 I spoke about how you could build links through relationships within your community. Another great relationship I didn’t mention is with your local news, or any type of press for that matter. In my first post creative link building real estate 101 I spoke about how you could build links through relationships within your community. Another great relationship I didn’t mention is with your local news, or any type of press for that matter.

]]> By: Joe Loomerhttp://agbeat.com/editorials/real-estate/are-you-self-sabotoging-5-simple-steps-to-create-lust-loyalism-and-appreciation/#comment-38108 Joe Loomer Tue, 08 Sep 2009 13:10:29 +0000 http://agentgenius.com/?p=16583#comment-38108 The picture made me have some flashbacks to my Navy days ;). Instructor duty in the Navy taught me much similar techniques in questioning to make sure you're answering the right issues. Nice refresher here! Navy Chief, Navy Pride The picture made me have some flashbacks to my Navy days ;) .

Instructor duty in the Navy taught me much similar techniques in questioning to make sure you’re answering the right issues. Nice refresher here!

Navy Chief, Navy Pride

]]> By: Mack Perryhttp://agbeat.com/editorials/real-estate/are-you-self-sabotoging-5-simple-steps-to-create-lust-loyalism-and-appreciation/#comment-38100 Mack Perry Tue, 08 Sep 2009 10:51:10 +0000 http://agentgenius.com/?p=16583#comment-38100 Thanks for the post Ken. It's amazing how often we need a little common sense advice to help us realize how important listening and understanding our client's desires are. Thanks for the post Ken. It’s amazing how often we need a little common sense advice to help us realize how important listening and understanding our client’s desires are.

]]> By: Charles Galatihttp://agbeat.com/editorials/real-estate/are-you-self-sabotoging-5-simple-steps-to-create-lust-loyalism-and-appreciation/#comment-61124 Charles Galati Tue, 08 Sep 2009 00:48:14 +0000 http://agentgenius.com/?p=16583#comment-61124 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">Prevent Answer Puke. Use This 5-Step-Answer-Plan To Create Trust ...: Hot-Mess Chunks We start normally. We talk.. http://tinyurl.com/lh7o4u</span></span> Prevent Answer Puke. Use This 5-Step-Answer-Plan To Create Trust …: Hot-Mess Chunks We start normally. We talk.. http://tinyurl.com/lh7o4u

]]> By: Rebound Managementhttp://agbeat.com/editorials/real-estate/are-you-self-sabotoging-5-simple-steps-to-create-lust-loyalism-and-appreciation/#comment-61125 Rebound Management Mon, 07 Sep 2009 20:23:47 +0000 http://agentgenius.com/?p=16583#comment-61125 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">"Prevent Answer Puke. Use This 5-Step-Answer-Plan To Create Trust ..." http://tinyurl.com/lh7o4u ...</span></span> "Prevent Answer Puke. Use This 5-Step-Answer-Plan To Create Trust …" http://tinyurl.com/lh7o4u …

]]> By: FamilyHOMES4Youhttp://agbeat.com/editorials/real-estate/are-you-self-sabotoging-5-simple-steps-to-create-lust-loyalism-and-appreciation/#comment-61126 FamilyHOMES4You Mon, 07 Sep 2009 19:23:19 +0000 http://agentgenius.com/?p=16583#comment-61126 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">Prevent Answer Puke. Use This 5-Step-Answer-Plan To Create Trust ...: Unanswered questions and unaddressed conce.. http://bit.ly/3l4em</span></span> Prevent Answer Puke. Use This 5-Step-Answer-Plan To Create Trust …: Unanswered questions and unaddressed conce.. http://bit.ly/3l4em

]]> By: Jeffrey Douglasshttp://agbeat.com/editorials/real-estate/are-you-self-sabotoging-5-simple-steps-to-create-lust-loyalism-and-appreciation/#comment-38088 Jeffrey Douglass Mon, 07 Sep 2009 19:08:49 +0000 http://agentgenius.com/?p=16583#comment-38088 Ken, good stuff. I used to train new agents not to "verbal vomit". You are going to have to say something, so make it relevant and communicate with the Clients, don't just spew out stuff you think they want to hear. Ken, good stuff.

I used to train new agents not to “verbal vomit”. You are going to have to say something, so make it relevant and communicate with the Clients, don’t just spew out stuff you think they want to hear.

]]> By: Loren Sandershttp://agbeat.com/editorials/real-estate/are-you-self-sabotoging-5-simple-steps-to-create-lust-loyalism-and-appreciation/#comment-61127 Loren Sanders Mon, 07 Sep 2009 18:52:08 +0000 http://agentgenius.com/?p=16583#comment-61127 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">RT @agentgenius: #agnow Ken: I LOVE the post, well done. A little gross at times but that's ok. ... http://cli.gs/nNDaa this is Good</span></span> RT @agentgenius: #agnow Ken: I LOVE the post, well done. A little gross at times but that’s ok. … http://cli.gs/nNDaa this is Good

]]> By: Atlanta Real Estatehttp://agbeat.com/editorials/real-estate/are-you-self-sabotoging-5-simple-steps-to-create-lust-loyalism-and-appreciation/#comment-38084 Atlanta Real Estate Mon, 07 Sep 2009 16:37:42 +0000 http://agentgenius.com/?p=16583#comment-38084 "subdue" Good one! RM “subdue”

Good one!

RM

]]> By: Missy Caulkhttp://agbeat.com/editorials/real-estate/are-you-self-sabotoging-5-simple-steps-to-create-lust-loyalism-and-appreciation/#comment-38080 Missy Caulk Mon, 07 Sep 2009 16:10:33 +0000 http://agentgenius.com/?p=16583#comment-38080 Great answers and responses Ken. What we think is fantastic might not be to them. I'll use these in the future instead of vomiting a mess in their home. Great answers and responses Ken. What we think is fantastic might not be to them. I’ll use these in the future instead of vomiting a mess in their home.

]]> By: Ken Brandhttp://agbeat.com/editorials/real-estate/are-you-self-sabotoging-5-simple-steps-to-create-lust-loyalism-and-appreciation/#comment-38078 Ken Brand Mon, 07 Sep 2009 15:36:54 +0000 http://agentgenius.com/?p=16583#comment-38078 A.R.E. - Thanks for reading. Yeah, you're spot, puking is nasty business, for the pukeer and viewer, that's why my message is endorsed by the surgeon general. It's not always apparent, but I'm smarter than I look. Solution selling it is....who wants to chase, capture, subdue, close, push, pull, shove and sell old school? Not me and you. Cheers. A.R.E. – Thanks for reading. Yeah, you’re spot, puking is nasty business, for the pukeer and viewer, that’s why my message is endorsed by the surgeon general.

It’s not always apparent, but I’m smarter than I look.

Solution selling it is….who wants to chase, capture, subdue, close, push, pull, shove and sell old school? Not me and you.

Cheers.

]]> By: Real Estate Feedshttp://agbeat.com/editorials/real-estate/are-you-self-sabotoging-5-simple-steps-to-create-lust-loyalism-and-appreciation/#comment-75205 Real Estate Feeds Mon, 07 Sep 2009 15:36:20 +0000 http://agentgenius.com/?p=16583#comment-75205 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">Prevent Answer Puke. Use This 5-Step-Answer-Plan To Create Trust, Lust and Loyalism.: Dont be stingy with your t.. http://bit.ly/16zTMe</span></span> Prevent Answer Puke. Use This 5-Step-Answer-Plan To Create Trust, Lust and Loyalism.: Dont be stingy with your t.. http://bit.ly/16zTMe

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