Comments on: Miss Manners http://agbeat.com/editorials/fridays/miss-manners/ News, insights, tools, and inspiration for business owners and professionals Wed, 16 May 2012 17:25:59 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Vicki Moorehttp://agbeat.com/editorials/fridays/miss-manners/#comment-16303 Vicki Moore Sun, 17 Aug 2008 20:31:05 +0000 http://agentgenius.com/?p=3474#comment-16303 Michelle - I'm going to use that - if I can hold myself back from being snarky. Great tip. Michelle – I’m going to use that – if I can hold myself back from being snarky. Great tip.

]]> By: Michellehttp://agbeat.com/editorials/fridays/miss-manners/#comment-16300 Michelle Sun, 17 Aug 2008 18:52:52 +0000 http://agentgenius.com/?p=3474#comment-16300 Dead air on the phone goes a long way. When someone says something unprofessional or rude, I just let them finish, lead the dead air hang for a bit, then they have to say "um, hello? you still there?". Then I say, "you've obviously had a rough day, and for that i'm really sorry. But now that you've got it off your chest, can we finish our conversation more professionally?" One of two things usually happens, they either straighten up or they get even more ticked, to which I say, "You know, I think communicating via email might be best at this point...." click. Dead air on the phone goes a long way. When someone says something unprofessional or rude, I just let them finish, lead the dead air hang for a bit, then they have to say “um, hello? you still there?”. Then I say, “you’ve obviously had a rough day, and for that i’m really sorry. But now that you’ve got it off your chest, can we finish our conversation more professionally?” One of two things usually happens, they either straighten up or they get even more ticked, to which I say, “You know, I think communicating via email might be best at this point….” click.

]]> By: Vicki Moorehttp://agbeat.com/editorials/fridays/miss-manners/#comment-16250 Vicki Moore Sat, 16 Aug 2008 18:27:49 +0000 http://agentgenius.com/?p=3474#comment-16250 Matt - Listen Bub - no call back - no paycheck. That's what I'd be thinking but I'd say it more politely. Jamie - That's when I tell the buyer forget it - next! Sherry - Glad I could help. :) Seth - Great add-ons! Jennifer - It's the climate. I do a lot of deep breathing. Paula - I'm a good listener. I'll listen to everything they say. I know at some point they're going to spill the beans on their client. Matthew - Tisk. Tisk. Deep breathing. LOL. I've hung up on people many times myself. Sometimes there's just no other way. Matt – Listen Bub – no call back – no paycheck. That’s what I’d be thinking but I’d say it more politely.

Jamie – That’s when I tell the buyer forget it – next!

Sherry – Glad I could help. :)

Seth – Great add-ons!

Jennifer – It’s the climate. I do a lot of deep breathing.

Paula – I’m a good listener. I’ll listen to everything they say. I know at some point they’re going to spill the beans on their client.

Matthew – Tisk. Tisk. Deep breathing. LOL. I’ve hung up on people many times myself. Sometimes there’s just no other way.

]]> By: Matthew Rathbunhttp://agbeat.com/editorials/fridays/miss-manners/#comment-16228 Matthew Rathbun Sat, 16 Aug 2008 13:55:44 +0000 http://agentgenius.com/?p=3474#comment-16228 I've actually asked a rude agent once: "Did your parents abuse you, as a child?" I've found that simply hanging up mid-sentence on a rude agent saves me from being more unprofessional. I have quite the attitude when I am treated as anything less than another professional... I’ve actually asked a rude agent once: “Did your parents abuse you, as a child?”

I’ve found that simply hanging up mid-sentence on a rude agent saves me from being more unprofessional. I have quite the attitude when I am treated as anything less than another professional…

]]> By: Paula Henryhttp://agbeat.com/editorials/fridays/miss-manners/#comment-16222 Paula Henry Sat, 16 Aug 2008 01:05:02 +0000 http://agentgenius.com/?p=3474#comment-16222 Perfect! It is tiring working with agents who are new with an attitude! I recently worked with an agent who was young and knew little about what he was doing. He was buying his first home, which was one of my listings. One day, he says to me, " Man, I wish you were my agent"? Of course I told him I could be; only he wouldn't get paid. I would much rather work with him than someone who thinks they know it all and doesn't have the common sense to shut up when they need to. Perfect! It is tiring working with agents who are new with an attitude!

I recently worked with an agent who was young and knew little about what he was doing. He was buying his first home, which was one of my listings. One day, he says to me, ” Man, I wish you were my agent”? Of course I told him I could be; only he wouldn’t get paid.

I would much rather work with him than someone who thinks they know it all and doesn’t have the common sense to shut up when they need to.

]]> By: Mark Eibnerhttp://agbeat.com/editorials/fridays/miss-manners/#comment-61374 Mark Eibner Sat, 16 Aug 2008 00:16:48 +0000 http://agentgenius.com/?p=3474#comment-61374 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">we're at it again Miss Manners: **OH NO- if you don\'t comment on this article, it may .. http://tinyurl.com/5mv2xq</span></span> we’re at it again Miss Manners: **OH NO- if you don\’t comment on this article, it may .. http://tinyurl.com/5mv2xq

]]> By: Jennifer in Louisvillehttp://agbeat.com/editorials/fridays/miss-manners/#comment-16218 Jennifer in Louisville Fri, 15 Aug 2008 23:59:45 +0000 http://agentgenius.com/?p=3474#comment-16218 LOL this one is awesome: Wait a minute. I need to think about what you said. Before I choke your stupid ass. Thats great. And I WILL use it the next time someone fires me up - which may be as early as tomorrow. [Am working a deal with someone that obviously left their brain on the nightstand before heading off to work for the day.] LOL this one is awesome:
Wait a minute. I need to think about what you said.
Before I choke your stupid ass.

Thats great. And I WILL use it the next time someone fires me up – which may be as early as tomorrow. [Am working a deal with someone that obviously left their brain on the nightstand before heading off to work for the day.]

]]> By: Seth Parkerhttp://agbeat.com/editorials/fridays/miss-manners/#comment-16214 Seth Parker Fri, 15 Aug 2008 22:55:51 +0000 http://agentgenius.com/?p=3474#comment-16214 ^^^ "So, your brother said that you..." ^^^ “So, your brother said that you…”

]]> By: Seth Parkerhttp://agbeat.com/editorials/fridays/miss-manners/#comment-16213 Seth Parker Fri, 15 Aug 2008 22:54:36 +0000 http://agentgenius.com/?p=3474#comment-16213 LOL. How about: So, your brother sold you that you should list your home for $40,000 more that I recommended? --Ok, so how many homes has he sold lately? Let me be sure I've got this right... --Did you really just say what I think you said? Yes, your home does need some work before we put it on the market. --Demolish, rinse and repeat. ....and plenty more!!! LOL. How about:

So, your brother sold you that you should list your home for $40,000 more that I recommended?
–Ok, so how many homes has he sold lately?

Let me be sure I’ve got this right…
–Did you really just say what I think you said?

Yes, your home does need some work before we put it on the market.
–Demolish, rinse and repeat.

….and plenty more!!!

]]> By: Sherry Bakerhttp://agbeat.com/editorials/fridays/miss-manners/#comment-16211 Sherry Baker Fri, 15 Aug 2008 21:23:28 +0000 http://agentgenius.com/?p=3474#comment-16211 Just today I said goodbye to a month-old listing because the owners made me want to scream at them every time we talked. I knew I couldn't hold my tongue much longer. Thanks for saying it all so well, Vicki! I feel so much better now. :) Just today I said goodbye to a month-old listing because the owners made me want to scream at them every time we talked. I knew I couldn’t hold my tongue much longer. Thanks for saying it all so well, Vicki! I feel so much better now. :)

]]> By: Jamie Geigerhttp://agbeat.com/editorials/fridays/miss-manners/#comment-16210 Jamie Geiger Fri, 15 Aug 2008 21:15:27 +0000 http://agentgenius.com/?p=3474#comment-16210 I need a translation for this one: Please do not advertise homes on your website that are not your listings and you are out of the country and your staff knows nothing of them and my buyer would like more information Yikes!! I need a translation for this one: Please do not advertise homes on your website that are not your listings and you are out of the country and your staff knows nothing of them and my buyer would like more information
Yikes!!

]]> By: Matt Stiglianohttp://agbeat.com/editorials/fridays/miss-manners/#comment-16208 Matt Stigliano Fri, 15 Aug 2008 19:54:34 +0000 http://agentgenius.com/?p=3474#comment-16208 Vicki - Can you include a translation for... A response (email, call, anything) would be nice 'cause I'm trying to sell your listing for you. Thanks. Vicki – Can you include a translation for…

A response (email, call, anything) would be nice ’cause I’m trying to sell your listing for you.

Thanks.

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