Comments on: Can you hear me now?

By: AgentGenius

AgentGenius — Fri, 08 Jan 2010 09:29:01 +0000

#agnow Kathleen Woods- I have had a few clients inform me that they had been ignored prior to meeting me. They ment... http://bit.ly/6jsDPk

By: mskathywoods

mskathywoods — Fri, 08 Jan 2010 01:46:29 +0000

Kathleen Woods- I have had a few clients inform me that they had been ignored prior to meeting me. They mentioned having a difficult time getting agents to show them homes and return calls and emails. Being a great agent requires listening skills, patience, and clear communication. I don’t want to imagine what it would be like if you didn’t follow through from the start.

By: Vicki Moore

Vicki Moore — Wed, 06 Aug 2008 00:26:33 +0000

Woo hoo Holli. I’ll keep that in mind.

By: Mack in Atlanta

Mack in Atlanta — Tue, 05 Aug 2008 13:35:44 +0000

Listening is an art form. I have found it very useful to set down with prospective clients and actually take notes during our conversation. Not only am I listening but I am able to then focus more on their wants and desires.

By: Jeremy Hart

Jeremy Hart — Tue, 05 Aug 2008 12:23:20 +0000

I found myself failing to do this yesterday. I was talking a customer who had a need that sounded similar to hundreds I’d heard before. I just couldn’t wait for him to as the question because I KNEW THE ANSWER! When he asked, I was ready …

Then I got it wrong. I thought I knew the question, but his situation was a little bit different, and I wasn’t listening. Glenn, you’re right – two ears, one mouth, use them proportionately.

Listening Fail.

By: Glenn fm Naples

Glenn fm Naples — Tue, 05 Aug 2008 11:57:16 +0000

Darn it! My finger slipped. (Wish there was an edit function – idea)

1) We have two ears and one mouth – listening is more important than talking.
2) Some do not follow the Golden Rule – which is found in the Preamble to the Code of Ethics. “In the interpretation of this obligation, REALTORS® can take no safer guide than that which has been handed down through the centuries, embodied in the Golden Rule, “Whatsoever ye would that others should do to you, do ye even so to them.” ”

Is there any wonder why we are either one step above or below a used car salesperson?

By: Glenn fm Naples

Glenn fm Naples — Tue, 05 Aug 2008 11:52:19 +0000

Two things come to mind reading this article

By: Matthew Rathbun

Matthew Rathbun — Tue, 05 Aug 2008 11:38:04 +0000

Ah, the simply act of answering the phone and listening. I am amazed in our market place which is very challenging (500 listings in our county and only 7 sold last month and 8 the month before) about the number of consumers who I hear complain that no agents are calling them back or returning e-mails. Very sad for the industry, but great for those few agents who still consider it a career and know how important it is to communicate.

By: Mark Eibner

Mark Eibner — Tue, 05 Aug 2008 11:11:25 +0000

we're at it again Can you hear me now?: Get out of the feed reader and comment on this .. http://tinyurl.com/622qac

By: Holli Boyd

Holli Boyd — Tue, 05 Aug 2008 11:06:17 +0000

this is how i met my husband-to-be – last summer he was looking for a home – i was the 4th agent he spoke with. he had similar comments … never followed up, went on vacation and never called after, laughed in his face when he said how much he wanted to spend and what he wanted (seriously). i never did any of those things and found him a great multi-family where we both live. so i got a commission and the man of my dreams

but i have to admit there have been a few i have let slip through the cracks – this week my goal is setting up systems for all leads. i am now referring out, and keeping track of, anyone i dont have the inclination to work with (whether location or needs is not a right fit for me). i figure it’s a win-win as long as the other agent works as hard as i do

By: Mike Taylor

Mike Taylor — Tue, 05 Aug 2008 10:01:59 +0000

I am always shocked when I hear these stories especially in the current the market conditions. I just had a very similar experience with a lady from out of town. We talked on the phone about what she was looking for and then I emailed her some homes she might be interested in. She wrote me back the next day in awe that I actually listened to her. While I was appreciative, this is actually quite sad that she was shocked that I listened to her and did my job.

By: Ginger Wilcox

Ginger Wilcox — Tue, 05 Aug 2008 08:43:39 +0000

The other key is just because someone isn’t qualified today doesn’t mean they should be ignored.
a) they might be future buyers (I plan to be in the business for a while)
b) they probably know other potential buyers (some of my best referrals sources are from people who I have never helped purchase a home)

By: first time home buyers loan

first time home buyers loan — Tue, 05 Aug 2008 08:12:13 +0000

to Jayson

not actually on vacation but they might get more business or they may be overloaded with work thats why they not call back.

By: Jayson

Jayson — Tue, 05 Aug 2008 07:40:49 +0000

You’d be surprised how many agents didn’t call me back when I was buying a home a few years back.

I was surprised that I actually had to email and call a few of them before actually speaking with one …I always just imagined they were all on vacation.

Needless to say, it wasn’t hard for an agent to impress me after being ignored for a few days.