All posts by Benn Rosales
A growing "they need us" culture is spreading in the customer service industry, and the disparate attitudes between the corporate office and boots on the ground is growing.
Agent/Genius holds a lot of history Fully 9,000 articles still live here on this site, along with hundreds of thousands of comments, and so much meaning in every single one of them. We have accomplished so much
(Social Media) Facebook is a target of love and hate, but there is one problem Facebook introduces into the web ecosystem that hurts a free exchange of ideas.
(Business News) Your HR department is on the front lines, but many in the department are hurting your brand - here's how it is happening right in front of you, and how to fix it.
The spin on healthcare act, the debt ceiling and the debt - where's the off ramp for either party or for the American public at large, and who holds the cards?
As White House officials meet with celebrities willing to endorse Obamacare, we wonder if these individuals telling people to sign up are fully aware of the bill's details.
Microsoft has had a bumpy road of late, but their outgoing CEO has time to get things on the right path before his final day.
The Tea Party is up in arms over defunding Obamacare, and few solutions are on the table. Republicans are accused of failing on alternative legislation.
Is your neighborhood watch program on trial with George Zimmerman, and hinging on the verdict? Maybe.
The business climate is different in a post-recession era, and people are looking left and right in order to find the way forward, but I'm betting the future will look a lot like the past.
Jimmy Johns Franchise real estate team are freaky def, does a good sandwich outweigh a company's unmotivated growth pattern?
In the aftermath of the Patriot's Day bombing in Boston, there are many unseen victims that were never physically injured but will need help in the long run.